Welcome to Lovehazels We strive to provide you with a seamless shopping experience and excellent customer service. Our Return & Exchange Policy is designed to ensure your satisfaction and address any concerns you might have regarding your purchases. Please take a moment to read through our policy outlined below:

Eligibility for Returns and Exchanges:

  • We accept returns and exchanges within 30 days from the date of delivery.
  • Items must be in unused and unworn condition, with all original tags, packaging, and accessories intact.
  • Some items, such as personalized or intimate goods, may not be eligible for returns or exchanges. Please check the product description for more details.

Process for Returns:

  • To initiate a return, log in to your account and navigate to the ‘Order History’ section. Select the order containing the item you wish to return and follow the provided instructions.
  • Pack the item securely in its original packaging and include a copy of the packing slip or order confirmation email.
  • Ship the item back to the address provided during the return initiation process. Customers are responsible for return shipping costs.

Process for Exchanges:

  • To initiate an exchange, follow the same process as for returns and specify the desired replacement item.
  • If the replacement item is of higher value, the customer will be responsible for paying the difference. If it’s of lower value, a refund or store credit for the difference will be issued.

Refunds:

  • Refunds will be issued to the original payment method within [X] business days from the date the returned item is received and inspected.
  • Please note that original shipping charges are non-refundable.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order.
  • Provide clear photos of the damaged or defective item, along with your order number and a brief description of the issue.
  • We will arrange for a replacement or provide a full refund, including shipping costs.

Non-Returnable Items:

  • Certain items, such as gift cards, downloadable software, and perishable goods, are non-returnable.

International Returns and Exchanges:

  • International customers are subject to the same return and exchange policies. However, please note that return shipping costs, customs duties, and taxes are the responsibility of the customer.

Special Promotions and Sales:

  • Items purchased during special promotions, sales, or clearance events may have different return and exchange conditions. Please refer to the specific terms provided during the promotion.

Return and Exchange Conditions:

  • We reserve the right to refuse returns or exchanges that do not meet our policy guidelines.
  • Returns that are not initiated within the specified timeframe may not be accepted.

Contact Us:

  • If you have any questions or need assistance with the return or exchange process, please contact our customer support team

By shopping with Lovehazels you agree to abide by the terms and conditions outlined in this Return & Exchange Policy. We appreciate your trust in us and look forward to serving you with exceptional products and service